Effective Date: September 12, 2025

This Privacy Policy ("Policy") describes how Clean Sleep ("we," "us," or "our") collects, uses, and protects the personal data of individuals who use our website to make enquiries for our professional cleaning services in The Republic of Cyprus.

1. Who We Are

Clean Sleep

Limassol, Cyprus
martinos@cleansleepcy.com
+357 99771181

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in The Republic of Cyprus.

2. The Data We Collect

When you use our website's enquiry form, we collect the following personal data:

• Your Name: To address you personally and communicate effectively.
• Your Email Address: To respond to your enquiry and send you information about our services.
• Your Phone Number: To contact you directly regarding your enquiry and schedule services.
• Type of Service: We collect data on the specific cleaning service you are interested in (e.g., mattress cleaning, sofa cleaning, car seat cleaning, office carpet cleaning). This helps us understand your needs and provide an accurate quote.
• Your District: We collect information on your location (e.g., Limassol, Larnaca, Paphos, Nicosia, Ammochostos) to ensure we can provide services in your area and to help with logistical planning.
• Message/Enquiry Details: Any additional information you provide in the message box, which may include further details about your cleaning needs.

We do not collect any sensitive personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, health information) through our enquiry form.

3. How We Use Your Data

We use the data we collect solely for the following purposes:

• To Respond to Your Enquiry: We use your name, email, and phone number to contact you and provide the information you requested about our services.
• To Provide a Quote: We use the details of your requested service and your location to prepare and send you a personalised service quote, including any logistical considerations.
• To Schedule a Service: If you choose to proceed, we use your contact information to arrange and confirm the cleaning service appointment.
• To Improve Our Services: We may use anonymised or aggregated data to understand the types of enquiries we receive, which helps us improve our service offerings.

4. Legal Basis for Processing

Our legal basis for collecting and using your personal data is Legitimate Interest. We have a legitimate interest in processing your enquiry data to effectively respond to your request, provide you with information about our services, and ultimately, to operate our business. We ensure that your fundamental rights and freedoms are not overridden by our legitimate interests.

5. Data Sharing and Disclosure

We do not share, sell, or rent your personal data to any third parties. Your data is for the sole use of Clean Sleep to manage your enquiry.

We may, however, disclose your personal data if required by law or to comply with a court order, subpoena, or other legal process.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected.

• If your enquiry does not lead to a service booking, we will delete your personal data within **[e.g., 6 months to 1 year]** after the last communication.
• If your enquiry results in a service, we will retain your data for as long as required by law for accounting and tax purposes, and for a reasonable period thereafter to manage any follow-up issues or for our legitimate business purposes.

7. Your Rights

Under the GDPR and other applicable laws, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request a copy of the personal data we hold about you.
• The Right to Rectification: You can ask us to correct any inaccurate or incomplete data we have about you.
• The Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to certain legal obligations.
• The Right to Restriction of Processing: You have the right to request that we restrict the processing of your data under certain conditions.
• The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• The Right to Object: You have the right to object to our processing of your personal data based on our legitimate interests.

To exercise any of these rights, please contact us at [Your Contact Email Address]. We will respond to your request within one month.

8. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We use secure online forms and limit access to your data to authorised personnel only.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

martinos@cleansleepcy.com
+357 99771181

You also have the right to lodge a complaint with the Commissioner for the Protection of Personal Data in The Republic of Cyprus if you believe your rights have been violated.